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Positive: Professionalism, Quality, Responsiveness
We worked with Russ to plan our honeymoon. We knew we wanted to stay at a Sandals resort and were interested in one of the smaller resorts. Russ ultimately helped us pick Sandals Grenada. He had visited the resort and made recommendations that were exactly spot on. He urged us to stay in a beachfront room and he was exactly right! The view was breathtaking. He also encouraged us to book at the Club level and it was the best decision. We had a lot of moving pieces with our trip and Russ ensured the payment piece was correct and we didn’t have any issues. He also provided us a pre trip summary that was extremely handy that included all of our flight information and a resort checklist for tips and tricks to use once at Sandals. We found everything Russ told us to expect and do was the best practice and found ourselves saying multiple times “Russ was right”.
We had originally booked our trip in late 2019 for our upcoming wedding in April 2020. Due to Covid we had to rebook our honeymoon three times before we finally went in April 2021. We couldn’t have asked for a better agent to oversee the constant resort closures, airline changes, and Covid restrictions. Russ stayed on top of the airlines and Sandals and made sure we were getting the best deals. If we weren’t working with Russ we probably would have canceled all together because the restrictions and changes were so overwhelming. Russ made sure we were prepared with all the Covid guidelines and worked with the airlines to make the numerous reservation changes.
We highly recommend working with Russ as his thoroughness and customer service are unmatched. We can’t wait to work with him on our next trip, hopefully to Sandals!
Positive: Professionalism, Responsiveness
While it is certainly easy enough to book much of our own vacations online these days, when something goes wrong and experience is needed it's nice to have Russ on your side.
We had a Scandinavian cruise, flights and hotel booked through RD Travel when everything started going sideways with COVID-19. Russ handles it all, knowing when to hold 'em, and when to fold 'em. Gave me great peace of mind.
My wife and I celebrated our 10 year wedding anniversary in Napa Valley this year. I made all my arrangements at RD Travel and everything met or exceeded our expectations from lodging to vineyard tours. Our experience was great and I would highly recommend their services to anyone planning a trip to wine country for the first time. He will not steer you wrong.
From Insider Pages:
Really great trip. Russ booked me for a cruise and got me an even better price than the "discount" places. He found the side trip I wanted and knew all the in and outs to make my first cruise a piece of cake. It was also nice to have a real live person to call when I had questions.
From Yellow Pages:
I want to be able to discuss my vacation plans with a real live person whom I can trust. Russ is great and I will recommend him to anyone. Just give him a call.
Refreshing to deal with a regular business. It is nice in this world of quick impersonal sales to deal with someone that took the time to find out what I needed and how to make my trip the best. I was glad to find someone who still understands that the customer pays the bills, and treats you like your important.
Super, Terrific Travel Agent.
I have used Russ more than once and he always finds the best deals. On my last cruise, I got an even better price and upgrade then the discount do it yourself sites. Add to that the personal service and RD Travel was a winner for me. Lower pricing and personal service made my vacation that much better.
Russ was amazing!
My girlfriend and i had an amazing trip, he helped with all our needs and even checked up after the trip to see how things went! I recommend doing business with him anytime!